IF IT'S A MISTAKE OF OURS :( we're sorry!
It means the world to us that you are happy with your purchase. 99.9% of our customers are over-the-moon with our product and service, however, please remember we are real people making your order and there is room for error as we are only human. On the very rare chance that something goes wrong with your order and it's a fault of ours - we guarantee to make it right for you. Each situation is unique and we will work with you to come to a reasonable and fair solution for both of us.
RETURNS / REFUNDS / CANCELLATION POLICY:
We operate our business under New Zealand Consumer Protection Law. Once you have placed an order with us and transaction has been made, the sale is final. We do not offer refunds for change of mind or change of situation. We can offer a store credit which expires after 1 year. If for example, you find out that your recipient won't be in town for the date you have selected, we can deliver it on a day they will be back, or we can hold the value as a store credit for you.
For more information on your rights as a consumer CLICK HERE